Plastic Canvas Cross Stitch Needlework Card Making Crafts Supplies Crochet Knitting Yarn & Thread Kits for Kids

Frequently asked questions
Order related
How do I know that my credit card is secure when I order from your Web site?
We use Secure Sockets Layer (SSL) software that is among the best available today for secure Internet transactions. When you place an order online, this software encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet.
Can I change my order?
Our goal is to ship your order as soon as possible. Therefore, we are unable to change your order once you have submitted it and before it is shipped.
How long does it take to receive my order?
Orders generally arrive within 2 weeks. If you have a problem with your order, please let us know.
How do I know if you received my order and when it has shipped?
If you have provided us with your e-mail address, you will receive an e-mail confirmation when we receive your order and when your order is shipped.

Why is sales tax added to the shipping and processing on my order?
The individual states tell us that we must tax shipping and processing charges. This is not a company policy but a state requirement.

Do you ship orders overseas?
We regret that we do not offer international shipping at this time.
Returns policy
Your complete satisfaction is guaranteed. If you are not pleased with your purchase for any reason, return the item within 90 days for an exchange, credit or refund. If the item is damaged, please notify customer service.
I submitted my order and got an error message. Did it go through?
If you have provided us with your e-mail address, you will receive an e-mail confirmation when we receive your order. If you do not receive e-mail confirmation, you may either re-submit your order online or contact customer service toll free at 800-282-6643, Monday through Friday, 8 AM - 7 PM CT.
On my last order an item was backordered. When will this item be available to ship?
We receive most of our backordered items at our warehouse within 30 days of the date orders are placed. If there is delay in receiving the product, we will notify you by mail or e-mail.

Do you carry...?
Our catalog is updated frequently. You can search our Web site using the search feature at the top of this page to locate the product.
I requested a catalog and haven't received it yet. How long does it take?
You should receive your catalog within 2 weeks after a request has been made. If it has been more than 2 weeks since your request, please complete this form.
I have moved and need to change my address.
Send both the old and new address along with your address change request, by completing our online form, calling us toll free at 800-282-6643, Monday through Friday, 8 AM - 7 PM CT, e-mail us at Customer_Service@AnniesAttic.com or by U.S. mail to: PO Box 8000, Big Sandy, TX 75755.
How do I return a product?
Send the product and a copy of your receipt which includes all of your account information to:
Annie's Attic
P.O. Box 8000
Big Sandy, TX 75755
Why do I get renewal offers when I just renewed my magazine subscription recently?
We wait to mail renewal notices until about 6 months before your subscription expires. If you renewed recently, however, our notice must have crossed in the mail with your renewal. If you're uncertain about when to renew, you can always check how many issues you have remaining by looking at your subscription label, or by visiting the CardMaker or Simply Beads Web sites.
Request for print catalogs in Canada
We do not mail catalogs outside the US. However, we do accept orders from our Canadian neighbors through our Web sites. We encourage our Canadian customers to check out our online catalog. We are able to offer a wide assortment of patterns and supplies online.
Pattern instructions or conversions

Where can I find color conversions for embroidery floss?
For a listing of color conversions, please visit FreePatterns.com  for embroidery and cross-stitch tips and techniques. You can get to any of the techniques from the top navigation.
I don't know how to perform a specific stitch.
To get help with how to perform a specific stitch, please visit FreePatterns.com for the specific technique. You can get to any of the techniques from the top navigation.

What are the metric conversions for yarn or hook sizes?
For a listing of metric conversions for yarn or hook sizes for crochet or knitting, please visit FreePatterns.com crochet section for crochet tips and techniques or knitting tips and techniques. You can get to any of the techniques from the top navigation.
Where can I find out what the abbreviations in patterns stand for?
For a complete listing of pattern abbreviations, please visit FreePatterns.com for the specific technique. You can get to any of the techniques from the top navigation on that site.
Promotions
How do I get special discounts and offers from Annie's Attic?
It's easy! Send us your mailing and/or e-mail address, along with your request to be added to our mailing list, by completing our online form, calling us toll free at 800-282-6643, Monday through Friday, 8 AM - 7 PM CT, e-mail us at Customer_Service@AnniesAttic.com or by U.S. mail to: PO Box 8000, Big Sandy, TX 75755.
My claim code is not working or I forgot to include my claim code with my order. May I still use it?
Customers may send the claim code or type of promotion that was to be received, along with their account information, by completing our online form, calling us toll free at 800-282-6643, Monday through Friday, 8 AM - 7 PM CT, e-mail us at Customer_Service@AnniesAttic.com or by U.S. mail to: PO Box 8000, Big Sandy, TX 75755.
Site help

Why didn't I receive my email message?

Typographical error in the e-mail address entered during registration.
We've found the most common reason that e-mails are not received is that a typographical error was made while entering an e-mail address. Sign in on the site and modify your account information.

Preferences or e-mail filters may be blocking our e-mail.
Most e-mail filters control unwanted e-mail by blocking e-mail addresses originating from an unwanted source. If you suspect that an e-mail filter is preventing you from receiving your order and shipping confirmations for orders from our site, you will need to add our e-mail address enews@AnniesAttic.com to your address book or list of approved senders. This applies to the following:

Stand Alone Applications
 E-mail programs installed on your computer to control junk mail (such as Human Authenticator, HushMail Spam Control, Mailblocks, Spam Arrest or Spam-Sieve).

Internet Service Providers
Add AnniesAttic.com to your safe sender's list
Some internet service providers filter e-mail. You may want to contact your internet service provider to confirm that you are able to receive e-mails from our e-mail address above.

AOL® Users:
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  5. AnniesAttic.com will be entered into your AOL Address Book.
For more information, click here for AOL Support.
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For more information, click here for Yahoo! Support.
Hotmail® Users:
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  2. Click 'Save Address(es)' at the top of the message.
  3. enews@AnniesAttic.com is automatically placed in the e-mail field in the 'Add to Address Book' page.
  4. AnniesAttic.com will be entered into your Hotmail Address Book.
For more information, click here for Hotmail Support.
Earthlink® Users:
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  2. Click your mailbox's 'Message' menu and choose 'Add Senders' to your Address Book.
  3. AnniesAttic.com will be entered into your EarthLink Address Book.
For more information, click here for EarthLink Support.
Outlook 2000 and Higher Users:
  1. Open your AnniesAttic.com e-mail.
  2. Click on the Actions menu on the top of your email window.
  3. Choose Junk Email
  4. Select Add Senders Domain.... to Safe Senders List to add DRGnewsletters.com AnniesAttic.com to your safe sender list.
Gmail Users:
  1. Open your AnniesAttic.com e-mail.
  2. Click on "more options" in the email header.
  3. Click "add sender to contacts list" to add DRGnewsletters.com AnniesAttic.com to your safe sender list.

Corporate E-Mail
 If the e-mail address you entered for your order is a corporate e-mail address and your company's network filters for junk e-mail or e-mail that is not business related you may not receive the confirmation or shipping status e-mails.

Your Computer
If your e-mail program allows you to set up restrictions around incoming e-mails you may want to review this as a possible cause.
You say there is a free pattern every day, but I don't always see them. What's wrong?
Your Internet Service Provider may be caching our pages. Check your browser settings and make sure it is set to "Check for newer versions of stored pages. Every time I visit the Webpage."
Is it legal to send my friend a copy of the Free Pattern of the Day?
No. Even if a pattern is offered free of charge, this does not grant you rights to copy and distribute that pattern to your friends or family. We hold copyright for every free pattern we offer on our Web sites. Here is an excerpt from our Copyright Bulletin:

Our exclusive rights

As the copyright owner, we have the following exclusive rights:

The creator of the work has exclusive rights with or without a copyright statement.

No part of our publications or Web sites may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or any other information storage and retrieval system, without the written permission of the publisher.

You cannot make any copies of the work without the express written consent of the copyright holder. Keep in mind that a photocopy doesn't just refer to using a standard copy machine. It includes scanning, tracing, screenshots, photographs, etc. And just because you are not charging for the copy (that is, you are giving it to a friend or someone else for free) does not make it any less illegal.

    • To reproduce the work in copies.
    • To prepare derivative works based upon the work.
    • To distribute copies of the work to the public by sale or other transfer of ownership, or by rental, lease or lending.
    • To display the copyrighted work publicly.

For more information on our copyright, please visit our parent company, DRG, and review our more extensive copyright bulletin.
I think I saw one of your patterns posted on someone's site. What should I do?
Please contact us via a simple form located here.

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